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About Us

A Unique Hostel Experience Tusker Hostels is not just a place to stay—it’s an experience designed to immerse guests in the culture, vibe, and essence of the area they visit. With multiple properties uniquely tailored to their surroundings, each Tusker Hostel provides travellers with an authentic and unforgettable stay. Whether it’s a surf paradise by the beach or a cozy retreat in the hills, every property is crafted to connect guests with the local environment, people, and traditions.

Full Refund

Cancellations made up to 48 hours before the check-in date qualify for a full refund, minus processing fees.

Partial Refund

Cancellations made within 24-48 hours before check-in incur a 50% charge of the booking amount.

No Refund

Cancellations within 24 hours of check-in or no-shows are non-refundable.

Early Departures

Guests departing earlier than scheduled will not be refunded for the remaining nights.

Special Promotions

Bookings under special promotional or discounted rates are non-refundable unless stated in the promotion terms.

Changes to Reservation Dates

Date changes are subject to availability and may incur additional charges or rate adjustments.

Non-Refundable Rates

Some rates or packages may be non-refundable regardless of the cancellation date; these will be noted at booking.

Group Bookings

Refund policies for group bookings may vary. Please refer to your group contract for specific terms or contact our team for details.

Force Majeure

In case of unforeseen events such as natural disasters or government restrictions, HotelHorizon reserves the right to offer alternative solutions in place of refunds, subject to policy adjustments.

Processing Time

Refunds may take up to 7-10 business days to process, depending on the payment method and financial institution.